Terms of Service

Last Updated: 01/01/2024

Welcome to Abracadabra Fabrication. By purchasing a product from our website or placing an order with us, you agree to the following Terms of Service. These terms govern all orders, sales, and use of products manufactured or sold by our parent company, Turtle Lake Fabrication Inc.

1. Custom Products

Many of our products, including frames and complete bicycles, are built to order based on specifications provided by the customer.

Because each product is manufactured specifically for the individual customer:

• Orders may not be cancelled or refunded once fabrication has begun.

• Cosmetic or aesthetic variations may occur due to the handcrafted manufacturing process.

• Estimated production timelines are subject to change without notice.

2. Order Acceptance

Submission of an order does not guarantee acceptance. Turtle Lake Fabrication Inc reserves the right to decline or cancel any order at its discretion.

Orders are considered accepted when:

• Payment or deposit has been received, and

• Order details and specifications have been confirmed.

3. Deposits and Payment

Custom orders require a non-refundable deposit at the time the order is placed.

Typical payment structure:

• A deposit is required to secure a production slot: $500.00 for frame-only builds, $1,000 for complete bicycles, $2,000 for full-suspension bicycles (frame only or complete).

• The remaining balance must be paid before fabrication is started.

Failure to complete payment may result in cancellation of the order and forfeiture of the deposit.

4. Order Changes

Customers may request changes to an order before production begins.

Once fabrication has started:

• Changes may not be possible, at the discretion of Turtle Lake Fabrication Inc

• If changes are possible, additional charges and revised lead times may apply, at the discretion of Turtle Lake Fabrication Inc.

5. Production Lead Times

All lead times provided by Turtle Lake Fabrication Inc are estimates only.

Production timelines may vary due to:

• Materials availability

• Production workload

• Finishing processes

• Supply chain conditions

• Customer requested changes

• Unforeseen circumstances

Delays do not constitute grounds for cancellation or refund.

6. Fit and Geometry Responsibility

For custom geometry bicycles, accurate fit information is essential.

Customers are responsible for providing accurate:

• Body measurements

• Riding preferences

• Fit information

Geometry recommendations are based on the information provided by the customer or their professional bicycle fitter.

Turtle Lake Fabrication Inc is not responsible for fit issues resulting from inaccurate or incomplete information supplied by the customer.

Once the final payment is received by Turtle Lake Fabrication Inc, the customer agrees and accepts the geometry recommendations and bicycle design.

Due to variations in rider ability, terrain, and riding style, (something like that) Turtle Lake Fab. Inc. does not guarantee specific performance outcomes or ride characteristics.

7. Pricing

Prices are subject to change without notice.

Orders will be charged according to the price confirmed at the time the order is placed.

Taxes, shipping charges, and applicable duties may be added where required.

8. Shipping

Shipping costs are calculated separately and added to the order total unless otherwise stated.

Customers are responsible for:

• Shipping costs

• Import duties

• Customs fees

• Local taxes

Risk of loss or damage transfers to the customer once the shipment has been transferred to the shipping carrier.

Customers should inspect all shipments immediately upon delivery and notify both the carrier and Turtle Lake Fabrication Inc if damage has occurred during transit.

Local pickups may be requested at the complete discretion of Turtle Lake Fabrication Inc. If timeline estimates are not met for the local pickup date, Turtle Lake Fabrication Inc is not responsible for shipping costs, import duties, customs fees, and or local taxes.

Shipping estimates provided by the carrier are not guarantees of the delivery date. Late shipments are not eligible for shipping refunds.

9. Returns and Refunds

Due to the custom nature of many of our products:

• Custom frames and bicycles are not eligible for return or refund

• Deposits are non-refundable

Non-custom products may be eligible for return within 30 days of delivery if unused and in original packaging.

If non-custom products are installed on a bicycle, they are considered used and are not eligible for return or refund.

Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect at the discretion of Turtle Lake Fabrication Inc.

10. Warranty

Frames manufactured by Turtle Lake Fabrication Inc are warranted to the original owner against defects in materials and workmanship.

The warranty applies only under normal riding conditions and proper maintenance.

The warranty does not cover:

• Crash damage

• Improper assembly

• Modifications

• Misuse or neglect

• Cosmetic wear or finish variations

• Normal wear and tear

Components supplied by third-party manufacturers are covered under the warranty of the original manufacturer.

Warranty claims must be submitted with proof of purchase, installation, and or maintenance records by a licensed and insured bicycle mechanic.

11. Product Use and Safety

Cycling involves inherent risks.

Customers are responsible for ensuring:

• Proper bicycle assembly

• Correct component installation

• Routine inspection and maintenance

Assembly and service should be performed by a qualified, licensed, and insured bicycle mechanic.

Turtle Lake Fabrication Inc is not responsible for injury or damage resulting from misuse, improper installation, or failure to maintain the bicycle. Customer is responsible for maintaining all installation and service records of their bicycle performed by licensed and insured bicycle mechanics.

12. Limitation of Liability

To the maximum extent permitted by law, Turtle Lake Fabrication Inc shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of its products.

Total liability shall not exceed the purchase price of the product.

13. Intellectual Property

All content on this website, including:

• Logos

• Graphics

• Product designs

• Images

• Written content

are the property of Turtle Lake Fabrication Inc and may not be reproduced without written permission.

All geometry created and recommended by Turtle Lake Fabrication may not be reproduced or used as a recommendation for bicycles and frames not manufactured by Turtle Lake Fabrication Inc.

14. Force Majeure

Turtle Lake Fabrication Inc shall not be liable for delays or failure to perform resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, supply chain disruptions, labor shortages, governmental actions, or transportation delays.

15. Governing Law

These Terms of Service shall be governed by and interpreted according to the laws of the State of Colorado, without regard to conflict of law principles.

16. Changes to Terms

Turtle Lake Fabrication Inc reserves the right to update or modify these Terms of Service at any time.

Updated terms will be posted on this page with the revised effective date.

Continued use of our website or products after changes are posted constitutes acceptance of those changes.

17. Contact Information

For questions regarding these Terms of Service, please contact:

Turtle Lake Fabrication Inc dba Sanitas Cycles, Waterford Precision, Gunnar Cycles, and Fat Chance Bicycles
844 E 4th St
Durango, Co. 81301
info@abracadabrafab.com
(720) 299-2193